Bringing Business Back: Six Customer Rewards that Really Work

05 Sep, 2015 | Tags: , , , , , ,

Customer loyalty is about more than just retention. You want to encourage your customers to spend more money in your stores, and purchase the type of products that will keep them coming back. There are several ways to increase customer loyalty, and following these tried and true methods, you can improve your bottom line and make a casual customer more loyal to your company brand.

The Points System


A points system is simple, and is used effectively around the world because it actually works. Customers are able to receive points when they purchase certain items, which allows you to better manage your inventory. Rather than discounting items, you can double or triple the points first to see if that helps you sell inventory. Customers can later get rewards in the form of cash-back, free items, or a percentage off the total when a certain number of points have been reached. It’s often a win-win situation for both you and the customer.


Get a Partnership

Work with local stores and offer combined discounts that can be used at more than one location. For example, if customers spend more than $100 at your store, they may be able to get discounts at other stores or sites like Discountrue.com when they offer coupons for kohls.com. Partnering with a name-brand store may help you increase your brand awareness and encourage shoppers to frequent your store.

VIP Benefit Programs

Start a base-level points program, and offer a VIP program with additional rewards for people who purchase a membership. Purchasing a membership by itself will encourage them to come back and use their card more often. Since they have already paid the dues, they will be more inclined to shop at your store to receive those extra benefits.


Non-Monetary Rewards

Some industries do better offering additional services or giving a donation to a local charity than with a money-based reward system. If you boast an environmentally friendly store, customers may feel better about your company if they know that a percentage of all proceeds go to help rainforest preservation, or a local children’s charity. Figure out what your customers want, and design rewards programs that reinforce what your customers value.

Create Weekly Contests or Drawings

A weekly contest or drawing can help bring more customers into your store. Offer smaller prizes and reward several prizes, so they will have a better chance of winning the contest or drawing. These sorts of games can be fun for employees and shoppers, and the odds of winning go up the more they shop.

Forget the Rewards Program

Build rewards into the shopping experience. When customers purchase goods worth a certain value, give them a discount. Give them rewards just for being customers, and don’t require any sort of membership or loyalty program to take part. First-time shoppers will come back because they will be surprised they received a free gift with their purchase.

No single rewards program will work for every industry. It’s up to you to think about the type of customer you’re getting, and find a way to increase their loyalty. Try a few different programs, or ask for your customers’ input to find the best system for your type of business.


What are the benefits of Online Employee Scheduling Software vs. the Traditional Methods?

05 Dec, 2013 | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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Mr. Kennedy owns a midsize company called Kennedy Linens2Go, which supplies linens to hospitality businesses in the Boston, Massachusetts, area. The company operates a fleet of trucks that picks up dirty linens and drops off clean ones on a regularly scheduled basis. The principle staff members at Kennedy Linens2Go include truck drivers and linen washers.

During the majority of the year, scheduling the drivers and washers is a relatively quick and easy task. Workers have their preferred hours and shifts, and there are relatively few requests for time off.  But in the summertime, workers want time off for vacations at the beach, to travel, and to spend time with their kids. Then during the holidays, people request time off to shop and attend special functions and spend time with friends and family. During these times of the year, Mr. Kennedy spends many hours each week preparing the weekly employee work schedules.

For Mr. Kennedy, creating an employee schedule for a typical pre-holiday week means:

  • Accepting time-off requests from the staff via the phone, in his office, notes left on his desk or passing by in the hallway
  • Creating a schedule based upon what Mr. Kennedy thought were all the requests
  • Getting three last-minute requests from workers who forgot that Monday was the day to submit time-off requests
  • Throwing away the original schedule and starting over again
  • Finishing the second schedule, only to find that he forgot to include two part-time drivers
  • Starting again on schedule number three
  • Finally posting the schedule in the employee lunch room only to have one employee complain that they cannot work their scheduled shift after half of the employees have already seen the weekly schedule
  • Once again he must start over for draft 4, and then contact all his employees to inform them that a new schedule is available

After two months of pre-holiday scheduling frustration, Mr. Kennedy needs some time off himself.

Rather than a vacation, Mr. Kennedy needs a new way to create weekly employee schedules. He needs a method that is quick and easy during every week of the year, even during the holidays. He also needs a much more efficient way to notify his employees of newly posted shifts and to avoid spending hours on the phone giving each of his employees their upcoming schedule, when they are not working. He needs to stop working in his business and start spending time on his business.

Luckily the perfect solution is available today from WhatTimeDoIWork.com.  By offering, simple, flexible, realistic,  easy-to-use online employee scheduling software, WhatTimeDoIWork.com enables Mr. Kennedy to store all his employees’ names, departments, skillsets, emails, phone numbers, preferred shifts, and requested time off in one online location. With point-and-click simplicity, Mr. Kennedy can create an employee schedule in minutes. And because all time-off and shift requests are stored in the software, Mr. Kennedy receives an alert when a scheduling conflict appears—such as trying to schedule a part-time driver on a day when she doesn’t work. Schedule changes are just as easy—Mr. Kennedy can simply cut-and-paste a time slot to a new name. Even better, all new schedules and changes are distributed to all staff members via email or smart phone, and remain accessible online to the entire staff 24×7. No more calling his entire staff not only when a new schedule is posted, but if there are any updates to the schedule.

Mr. Kennedy will find numerous benefits from online scheduling software:

  • No more keeping notes of when employees want time off
  • Ability to manage/update/change a schedule at any time
  • No-shows are reduced; schedules are always available to the entire staff, so they all know their shifts
  • No more paper schedules are required
  • Employees can find their own replacements to cover in an emergency—removing Mr. Kennedy from the equation
  • Automatic alerts of overtime hours or scheduling conflicts while creating the original employee schedule, which will cut down labor costs
  • View labor dollars as the schedule is created
  • Remind employees of upcoming shifts to eliminate no shows

To sign up for online employee scheduling software, Mr. Kennedy can simply visit www.whattimedoiwork.com/autosetup_contact_info.php. He can discover for himself how much time, effort, and frustration he’ll save by moving his employee work schedules online.

Try it out today with our 30 day no obligation free trial. And when we say free we mean free:

  • No credit card is necessary to try the software
  • No service contracts or hidden fees
  • No downloads required

 


How can you make medical on call scheduling more efficient?

21 Nov, 2013 | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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For every industry sector, effective communications are key elements of success. But for organizations that operate in the healthcare industry, clear and timely communications are critical to the well-being of not only staff members, but also patients. One type of internal communication that has historically held considerable room for improvement is on-call scheduling. Managing on-call coverage in all departments all the time can be confusing, to say the least. Normal day-to-day scheduling is simple by comparison.

Let’s assume you completed your on-call schedule for November 4, 2013. You assigned general physicians, nurses, anesthesiologists, surgeons, radiologists as your on-call staff from 11 p.m. to 7 a.m. You used a spreadsheet to create the schedule, and you posted it in the staff lounge. As far as you’re concerned, all the bases are covered, and your job it done.

Now let’s assume that your facility faces a flu epidemic, and it’s affecting not only your patients, but also your staff—including your on-call people. With a steady intake of new patients, you need a full complement of staff members on the floor. As the scheduling manager, it’s your job to find people to fill in for those who are sick. This means calling people, one by one, department by department, until you find the coverage you need. And knowing the flu spreads like wildfire, you can look forward to the exact same crisis tomorrow.

This scenario is rather drastic, but it clearly shows that it’s time for a change—one that removes the frustration and stress from on-call scheduling. You can make the change today—by replacing your traditional manual scheduling process with online scheduling software. By storing all medical staff members’ contact information, department, availability, and previous schedules in the cloud, you can quickly and easily create on-call schedules that work for your employees and your company. And you can start using it today, by visiting WhatTimeDoIWork.com.

One of the primary benefits of on-call scheduling with WhatTimeDoIWork.com is enabling all staff members to see the schedule all the time. This way, staff members can take control of their working hours. They can own the responsibility of finding a replacement for their on-call hours in case of illness, emergency, or other unforeseen problems. And for those staff members looking to pick up extra hours, the software enables off-schedule workers to contact on-call employees and ask to pick up a shift.

The beauty of the entire system is that you are removed from the equation—all changes happen in the cloud, are distributed to all staff members via email or smart phone, and remain accessible to your entire staff 24×7.

Here’s what you do:

 

Medical Scheduling Efficient Table

To sign up now for online employee scheduling software visit our website and discover for yourself how much time, effort, and frustration you can save by moving your weekly and on-call scheduling to the cloud.

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How to Schedule Efficiently In the Cloud

14 Nov, 2013 | Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,

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When you look to the future and see yourself repeating the same manual scheduling process, every single week, from now until who knows when, how do you feel? Frustrated? Overwhelmed? Exhausted? Bored? Or perhaps a combination of all four.

Let’s consider that the “same old thing” is creating your restaurant’s weekly staff schedule. Every week, you:

  • Pull out a new schedule sheet or spreadsheet
  • Gather together this week’s requests for time off and preferred shifts
  • Get prepared for requests to come in after you complete the schedule
  • Plug in names to time slots
  • Take a break and drink some coffee
  • Return to your office, review the schedule for accuracy, and correct any mistakes
  • Tentatively post the schedule on a wall somewhere

Now let’s consider a new future—one where creating the weekly staff schedule is a fast, easy, and stress-free task. In this new future, there is no paper, no pencil, no spreadsheet, and no haphazardly received requests for time off and shift changes. No more need for a calculator to avoid overtime shifts. This new world also includes virtually instantaneous changes to schedules to accommodate illness or emergencies, with automatic real time communication to all employees about updated schedules that are available. Even more, this brave new world of job scheduling reduces no-shows because your workers are better informed about when they work (and can set up alerts to remind them of upcoming shifts).

When you look to the future and see yourself repeating the same manual scheduling process, every single week, from now until who knows when, how do you feel? Frustrated? Overwhelmed? Exhausted? Bored? Or perhaps a combination of all four.

Let’s consider that the “same old thing” is creating your restaurant’s weekly staff schedule. Every week, you:

  • Pull out a new schedule sheet or spreadsheet
  • Gather together this week’s requests for time off and preferred shifts
  • Get prepared for requests to come in after you complete the schedule
  • Plug in names to time slots
  • Take a break and drink some coffee
  • Return to your office, review the schedule for accuracy, and correct any mistakes
  • Tentatively post the schedule on a wall somewhere

Now let’s consider a new future—one where creating the weekly staff schedule is a fast, easy, and stress-free task. In this new future, there is no paper, no pencil, no spreadsheet, and no haphazardly received requests for time off and shift changes. No more need for a calculator to avoid overtime shifts. This new world also includes virtually instantaneous changes to schedules to accommodate illness or emergencies, with automatic real time communication to all employees about updated schedules that are available. Even more, this brave new world of job scheduling reduces no-shows because your workers are better informed about when they work (and can set up alerts to remind them of upcoming shifts).

If the new future sounds like the right future for you, you can get it now by choosing our online employee scheduling software. Our unique program has advanced features yet easy-to-use. Some of the great time and money saving features include:

  • Build new schedules based on saved versions of past schedules
  • Speed up the scheduling process with all the needed employee information—name, contact information, preferred shifts, time off requests, departments, pay rates, hire dates—in one central location
  • Create conflict-free schedules; if you make a mistake, such as try to schedule an employee in a time slot he requested off, the software alerts you immediately
  • Store all schedules and employee information in the cloud, where it remains available 24×7 from anywhere
  • Eliminate random phone calls and other ways that employees request time off
  • Free up time in your own schedule for more important activities—like running your business
  • Significantly improve employee communications because workers:
    • Can see when there are open shifts, and offer to pick up extra hours when they want
    • Receive each week’s schedule and all schedule changes on their smart phone or email
    • Can find their own replacements without having to bother you

No matter what your industry, What Time Do I Work’s Online Scheduling Software has the solution to your scheduling needs. Discover for yourself just how much time and energy you can save by using our employee scheduling software. Sign up today for your no obligation 30 day Free Trial at https://www.whattimedoiwork.com/autosetup_contact_info.php.


No-Call control over fluctuating schedules

07 Nov, 2013 | Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,

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Whether your organization operates in retail, healthcare, hospitality, casinos/gaming, or fitness, you face the challenge of managing fluctuating schedules. You have full-time and part-time workers, as well as those who work only nights, only weekends, not on holidays, or any combination of those. While you pride your organization on flexibility and the desire to accommodate your workers’ lifestyles and availability, creating schedules that work for your employees and your company is an ongoing battle.

In addition to special requests for time-off, you must also handle the scheduling changes that occur at various times of the year:

  • During the school year, you have to work around class schedules.
  • At holiday times, you need to accommodate seasonal parties and family time.
  • In the winter, you have to juggle slow customer traffic and bad weather.
  • At any time of the year, you need to prepare for unplanned illness and emergencies.

Regardless of the reason why, you end up changing your work schedule weekly to meet your staff’s changing needs. Using traditional scheduling methods like paper and pen or spreadsheets usually results in revisions, trashed and re-posted schedules, not to mention untold numbers of calls from your employees, asking, “What Time Do I Work?”

Today is the day to say “good-bye” to your traditional scheduling methods and say “hello” to something new. You can trade in your paper and pen for online scheduling software from WhatTimeDoIWork.com—a revolutionary employee scheduling software that not only saves you time, money, effort and frustration, but also allows you to handle fluctuating schedules with ease.

By creating all your work schedules online and storing them in a secure cloud environment, you benefit on many levels:

  • Remain up to date – All your workers’ contact information—names, emails, phone numbers, preferred shifts, time-off requests, skill sets, etc.—remain up to date and available 24/7.
  • Save time –create weekly work schedules quickly and easily on your PC or laptop—anywhere, at any time.
  • Get more efficient — effortlessly avoid errors and conflicts with automatic alerts, our software lets you know when there’s a problem, such as scheduling a worker in a time slot he/she requested off.
  • Automate the process –complete your schedule by clicking Save, and the schedule is automatically stored in the cloud.
  • Enhance communications with employees — Rather than posting a paper schedule (only available in the office), click Post, and the schedule is automatically distributed to your employees’ email addresses and/or smart phones, eliminating calls about “What Time Do I Work.”

An added benefit of storing all workforce schedules and employee information in the cloud is that it remains available to all your workers all the time. This means that when an emergency arises, an employee can simply access the cloud, find out who isn’t scheduled to work, and find a replacement. Workers can update their information in real-time, and everyone in your company will be up to date on what’s happening.

To discover for yourself just how much time and money you can save by using our web scheduling software, take a few minutes to watch our informative video at http://www.whattimedoiwork.com/demo.php