Free 30 Day Trial on Online Scheduling Software
Here at WhatTimeDoIWork.com, we already know we provide the easiest, most flexible online scheduling tool available for owners, managers and administrators of restaurants, bars, hotels, hospitals and much more. When you have a large team that you count on shuffling in and out of your doors all day, every day, it brings new meaning to the term “herding cats.”
That’s what makes our scheduling software so great: it was created to solve that very issue.
But we know the proof is in the pudding. That’s why we offer a free, no-strings-attached 30-day trial to anyone who wants to try our online scheduling software for your business. We don’t even ask for your credit card upfront. Just submit your contact info and create your account, and you’ll be good to go.
Tired of stressing out because you’re short-staffed? Tired of last-minute shuffling? Give WTDIW a try … for absolutely free. Find out more now by clicking here.
Online Tools To Improve Hotel Management
10 Aug, 2015 |
Time is a valuable commodity in today’s fast-paced world. Unfortunately, the tasks that fill up the day of a hotel manager or employee are time-consuming with little room for any additional activities. When feeling overwhelmed, it’s important to remember the virtual tools designed to make these jobs simpler than ever. With these simple, but effective tools, hotels can be more effective at their daily operations. These tips provide effective ways to manage time and tasks efficiently.
Online Reputation Management Systems
Each hotel’s reputation has a significant effect on their reservations. Additionally, one of the primary ways that hotels develop a reputation is through online reviews. Many managers are tasked with protecting the hotel’s online reputation, a job that may seem overwhelming. However, there are several excellent tools that make it easy to monitor an online presence. Google Alerts, for example, is a free tool that can be used to track where the hotel is mentioned across the internet. Social Mention and Who’s Talkin are also effective tools to manage online reputations and track what people are saying. Take advantage of these tools to streamline part of the day.
From booking to sales, a hospitality property management software system is the key to avoiding problems on a daily basis. There are hundreds of systems available today so look through each one available to find the best option for the property. Examples of what these systems do include managing reservations, tracking costs, and training employees. Larger hotels may need an all-inclusive suite that covers all areas of hospitality whereas small hotels can get by with smaller systems. However, be sure to find a system that covers all areas needed for effective daily operations. This system takes some time to set up and learn. However, it can save hours of time and help increase staff efficiency and productivity as well, helping managers to keep costs low.
Hotel Scheduling Software
Trying to schedule employees is a challenge, but today’s managers can streamline the process with hotel scheduling software readily available. This software can be used to track number of employees needed and how to schedule employees for the maximum productivity. It can be used to plan for vacation coverage as well and takes much of the guesswork out of scheduling. These software programs are used by managers in almost every area and with good reason. For hotels that have even small hotel staffing needs, these programs reduce employee mistakes and increase productivity significantly. Even the most organized of managers is going to make some mistakes which can be harmful for the hotel and its reputation. Keep the process simple by investing in this scheduling software. They’re an inexpensive way to run daily operations and employees.
Online Inventory Systems
Hotels go through a huge amount of inventory each year. From the complementary soaps to the towels that guests keep taking, it’s not always easy to know when to reorder products. While each hotel uses a different system of ordering, hotel inventory systems are a good way to track and re-order products as needed. Use a complete hotel inventory system to simplify the complexities of hotel room stocking. Even regular employees can be involved in the process by inputting how much stock they use each day to make the process as easy as possible. Having a virtual inventory system also takes the guesswork out of the process and some even automatically place orders as needed. While this system provides benefits for almost every hotel, it is an essential part of larger hotels.
Clocking In/Out Programs
This is a small aspect of productivity, but can make a difference in most hotels, especially larger ones. Many managers are frustrated with having to deal with employee clocking in and out. One of the best ways to monitor which employees clock in and out on time is to have a time clock which collects the data and sends it to an online system where it can be tracked. This allows management to see which employees constantly show up late or leave early. While simple, it can help to catch smaller problems in the hotel system.
These tools offer significant methods to prevent error and increase productivity. Consider adding these tools to the hotel system to improve workflow on a daily basis.
Suggested Reading: The Art of Promoting Content
The Art of Promoting Content – Tips from @MarkWSchaefer
Promoting your online content can be frustrating. You’ve got content on Facebook, Twitter, Linkedin, Google+, Instagram, and you’re there trying to keep everything together while also sharing the reason you’re there in the first place: your business. You want to be fun, relevant, and humorous, sure. But it’s so easy to slip into a realm of trying to promote your content, and then just turning into a spam account. You know what we’re talking about. Just like “that guy” that keeps trying to sell the world his pyramid scheme vitamins and oils.
Every business owner who is online has to come to understand the line of promotion and spam (so you don’t cross it), because no one wants to be “that guy”. No one wants constant “YOU NEED THIS IN YOUR LIFE RIGHT NOW” constantly in their newsfeed. Thankfully, Mike Schaefer has given you a totally free online e-book presentation talking about just this. His e-book is titled “How To Promote Your Content Without Being Spammy”, and he gives the best non-spam advice in quick, easy-to-understand tips.
His e-book has 64 slides and will probably take you no more than 10 minutes to read. You’ll probably find it hard however, to not stop several times during the book and try out some of his ideas. Early on in his e-book he shows an infograph (based on a survey he entirely made up) basically poking fun at what people do with their time on the internet: 48% playing Farmville and 2% interacting with brand messages. The message he quickly gets across is that people of the interweb do not wish to be sold to, marketed to, or advertised to. Then he goes into ten non-spam ideas that you can try while sitting at your computer reading. One of our favorite tips is to join Triberr, a social network for bloggers. Mark Schaefer actually reveals that 8% of his blog traffic comes from Triberr. With that said, we will leave you to read the rest of his awesome content promoting tips in his e-book. After you read his e-book, we totally recommend following him on twitter: @MarkWSchaefer.
Four Ways Your Business Can Capitalize on National Holidays
Our Nation celebrates many national holidays throughout the year, and the Fourth of July is right around the corner. While the holidays themselves stand as reminders of our nation’s history, let’s be honest, most of us are just excited to have a three-day weekend.
During those holiday weekends, how can you help your small business stand out of the crowd? Here’s four ideas to help get your business out of your four walls and into the public eye during this upcoming Fourth of July weekend, and any other upcoming national holidays.
1. Sidewalk Sales
You might think the sidewalk in front of your business is there for pedestrians, but during holiday weekends, that sidewalk is there for you to make sure every pedestrian knows your small business exists. Get some of your products together and set up a small table outside. Have a staff member stand outside with your products. Every person who walks by your small business should receive a smile, as well as a quick idea of what you sell.
2. Holiday Related Products
Holidays are all about getting creative; so let your creative self out of the bag. The Fourth of July is all about celebrating the rich heritage of this great nation. How can your small business represent the red, white, and blue for a weekend? Specialty cocktails on your patio, small flags surrounding your windows and sidewalks: whatever you decide to offer, give your customers an opportunity to celebrate the national holiday with you!
3. Community Events
Sometimes national holidays are all about getting away from your building and into your community. Community events are a great way to get exposure to potential new customers who otherwise might not get the opportunity to know your small business. Take your product into the community. There are always many options for community events during holiday weekends, and many of those events are held in public areas like schools, parks, farmer’s markets, or block parties. Find a holiday event that your small business can participate in, and take your staff and products to them!
4. Holiday Social Media Campaign
Stand strong, and stand proud; let it be known that your small business celebrates national holidays! Your small business’ social media accounts are the best way to ensure your customers know how they can participate in your holiday festivities. Use creative graphics, show teasers of specials, and give a heads up for any discounts or markdowns you’ll be offering. Your social media accounts are a paramount tool during holiday weekends; without communication, your customers won’t know to come and take part in your holiday specials.
Sidewalk sales, holiday related products and sales, community events, and using social media skillfully, are all easy ways to start capitalizing on national holiday weekends. Utilize your staff members to put your best foot forward on these weekends. Use What Time Do I Work to schedule your staff appropriately throughout the weekend to make sure you’re ready to pick up on all that new holiday weekend business! What are some ways your small business capitalizes on holiday weekends? Let us know in the comments, and don’t forget, holiday employee scheduling doesn’t need to be a source of stress, try What Time Do I Work today!
How to Survive Bad Press Like a Pro
We are living in the age of the Internet: where all types of communication and attitudes are welcome, bad news actually does travel faster than the speed of light, and everyone waits in the shadows for an opportunity to hop on a good (or bad) story. You know you’ve seen it before; the little business down some street you’ve never heard of is suddenly the talk of the entire Internet. Everyone starts ganging up on the business sharing the story via Facebook and Twitter with posts encouraging everyone to stop being a patron. Then after you’ve seen the story show up in your feed for the third time in an hour, you decide to read the story, and you realize the way the business handled a situation was cringe worthy.
Let’s be honest, in the age of Internet, sometimes you won’t be able to stop some bad press from happening. There’s always going to be the outraged man who’s water wasn’t cold enough who fumed in your Yelp reviews. And don’t be too upset with the woman who keeps tagging your business on Facebook with hate posts, because truth be told, you probably won’t be able to make her happy. If you recall when Facebook would change their layouts, you would think a violent revolution was brewing based on the angry posts on your timeline. The internet makes it easy for people to indulge in anger, but eventually it all blows over. So here are some rules for dealing with bad press, and how to do it like a pro so that you can survive it and come out stronger in the process.
Don’t Bring Fuel To The Fire Fight
One thing you should always remember about the internet: there is always a user somewhere that will “out-insult” you, and wherever you are, once you bring your best fight, that user will come out of the shadows and find you. Bad press happens. As a business owner, NEVER turn to your caps lock or profanity. The only way all caps are acceptable are when driving the point home to never reply to a customer IN ALL CAPS. Keep your cool, which leads us to our second rule.
Pick Your Battles Carefully
While you’re remaining cool, calm, and collected, still choose your battles wisely. The barrage of commenters will likely not back down, even if you are using legitimate arguments for reasons your business is being portrayed in an ugly light. Do spend time if necessary commenting on the situation, but don’t feel like you need to get into a comment battle with every individual with an opinion. Another option in these situations is to hire an outside PR agency to handle communication.
Sometimes It’s Best Not To Say Anything
No one is forcing you to say anything at all, and sometimes you may find the odds are in your favor if you’re silent anyway. Again, the users of the Internet will comment until they’re blue in the face whether or not you’re an active participant. Standing in the shadows quietly until the waters have calmed is never a bad idea.
Your Silence Is A Good Time To Listen
If you do choose silence as a strategy, this is a good time for you to listen to your customers. Don’t try to read every comment on the Internet, but do try to seek out your customers and listen to ways their experience with your business could be made better. At this step, your job is not to try and fix your bad press, or to make the press go away. Your job is to just listen.
Find Opportunities To Grow
After the bad press starts to calm down, you’ve carefully chosen which battles to engage, and you’ve spent time listening to your customers, take this as an opportunity to come on the other side of this bad press as a better business owner. Take everything you learned during your time in front of the bad press spotlight to come back as a stronger business and business owner. Be honest about what took place, how you handled the event, and lastly what you’re doing to be a better business. Your customers will appreciate your honesty, and the Internet commenters will slither back into their shadows and await their next victim.
If you have any stories, experiences you can share, feel free to leave them in the comments!