Plagued by over- and/or under- staffing issues?
20 Feb, 2014 | Tags: bar schedules, bar scheduling software, customer experience, customer service, Employee Schedule, employee turnover rate, over-staffing, restaurant schedules, Staff Scheduling, under-staffing, Workforce Scheduling
Learn how to solve this problem in under 350 words.
If your answer to this question is yes, then this article is for you. Over- and under- staffing can both significantly affect your bottom line, whether you realize it or not. If you are over-staffed, you are carrying a high labor cost for that shift, not to mention that you have staff standing around looking for something to do.
On the flip side, under-staffing may harm your customers’ experience, by inadvertently lowering the level of customer service your hardworking employees are available to provide. So, how can you solve this problem?
The answer has two parts: first you will need to pull together a report showing your sales by hour/day/week/month so you are able to determine the pattern of business you experience on a regular basis; some POS systems can pull together these reports for you. Once you have this information, you should use previous schedules to determine what shifts had an accurate staffing level. What Time Do I Work.com has built-in features that will help you make these decisions. Once you have the right number of staff on for each shift, you will see a more balanced labor cost and better customer experience.
There are 3 steps to creating an employee schedule to provide you with the best staffing levels:
- Know the productivity of your staff members – how many customers can each employee handle with a high level of customer service?
- Review your sales history to determine upcoming needs
- Create weekly schedules incorporating upcoming information (reservations, holidays, events, etc.)
Here is a short list of What Time Do I Work.com online scheduling software features that will help you with your staffing needs:
- Automatic conflict alerts as you create the schedule
- Automatic overtime alerts as you create the schedule
- Calculate your labor costs as you create the schedule
- Time-Off request populate automatically in the schedule
- Post and communicate new and/or update schedules with the click of a button.
Try What Time Do I Work.com free for 30 days and see the difference it makes in your business.
Little Changes that will make a BIG Difference with Customer Service
17 Feb, 2014 | Tags: bar scheduling software, customer experience, customer service, Employee Schedule, Employee schedule calendar, employee schedule template, Employee Schedules, Employee Scheduling, employee scheduling programs, Employee Scheduling Software, hospital scheduling software, hotel scheduling software, Medical Scheduling, Medical Scheduling Software, online employee scheduling software, Online Restaurant Scheduling Software, online staff scheduling, restaurant schedules, restaurant scheduling software, restaurant staff scheduling, Shift Scheduling, Staff Scheduling, Staff Scheduling Software, Whattimedoiwork.com, Workforce Scheduling
In the food service, bar and nightclub industries you are selling more than just food and drinks to your patrons. While quality food and drinks are important, there are probably many other similar restaurants, bars or nightclubs in your area that offer similar selections. What you are truly selling is a solution to a problem and what distinguishes you from your competitors is the customer experience you provide. We have searched far and wide to provide you with the best advice for improving customer experiences.
The first place to start is to challenge your staff to provide more than expected for every customer during their scheduled shifts. Servers should ensure that customers’ drinks never get below 1/3 full, offer extra bread for extended waits, and remember to always maintain eye contact and be personable when taking orders and interacting with customers.
You can really go above and beyond if you’re near a theater, sports area, etc., by asking your customers if they are in a rush and try to accommodate their limited time needs. Help your customers during the ordering process by pointing out deals on items that they are ordering. You can offer additional perks for your customers, such as tasting different foods and wines before ordering. You might make a little less on this sale, but they will be sure to return. And if you have an unhappy customer, thank them for their honestly (they told you instead of someone else) and look for a simple way to rectify the situation.
Improving the customer experience does not rely solely on your staff. As a manager/owner there are ways you need to train and prepare your staff for success. Train your servers on how to handle different customers (large groups, first time visitors, families) so that they can provide a superior level of service to every customer. Another great tip is to fully train your staff on your menu, ensuring they can answer any questions. Ensure that you fully train your entire staff on your policies and procedures, as well as when to escalate situations to the manager.
Here are some of the items that each of your servers should know off the top of their head:
- What foods are spicy
- Ingredients in each dish
- Items for special dietary requirements
- Tasted all items including specials
The final crucial piece of the puzzle is all about scheduling. There is a tight line to walk to ensure that you have adequate staffing for all shifts (over- and under- staffing not only impacts your bottom line, but can seriously impact the customer experience). What Time Do I Work.com has reports and features that can help you determine the ideal coverage for each of your scheduled shifts. Check back here in our next edition to learn more about how What Time Do I Work.com helps to determine your staff requirements for each shift. Can’t wait? Click Here to try it out for yourself for 30 days in our no obligation free trial.
Why should you pick WhatTimeDoIWork.com Online Employee Scheduling Software? Part 2: Benefits for Management
12 Feb, 2014 | Tags: bar scheduling software, best scheduling software, Employee Schedule, Employee schedule calendar, employee schedule template, Employee Schedules, Employee Scheduling, employee scheduling programs, Employee Scheduling Software, hospital scheduling software, hotel scheduling software, Medical Scheduling Software, online employee scheduling software, Online Restaurant Scheduling Software, restaurant schedules, restaurant scheduling software, restaurant staff scheduling, Staff Scheduling, Staff Scheduling Software, What Time do I Work, Whattimedoiwork.com, Workforce Scheduling
In this edition of the three-part series, we will review the features and benefits for managers and schedulers. There are many different features that are only available through online scheduling software, which will help save you and your employees countless hours. What Time Do I Work.com has taken these benefits and expanded upon them with their unique offerings for posting, reporting, and communicating schedules by allowing you to customize the program to fit your business needs with the following features:
- Shifts
- Standard Hours vs Overtime Hours
- Pay Scale
- Access to employee information
- Individual Employee availability
- Preferred methods of communication
With all of this customized information built into the program, our software goes from a simple scheduling calendar template, to an advanced strategic business planning program. First, you can access What Time Do I Work.com from anywhere with any computer through a secure login, to allow you to create schedules when and where it is convenient for you. When a scheduler starts creating an upcoming schedule they have many advantages; the What Time Do I Work.com system automatically populates the schedule with employee time off requests in the applicable shifts, and will automatically alert you of any conflicts and overtime hours accrued. In fact, our system allows your employees to enter their own time-off requests, so that they are available for review all in one place for all employees. There is also the added benefit that the program records the time a request is entered so that the scheduler can fairly grant time off requests.
We also have reporting and communication features that help improve your business, reason enough to validate the affordable price of our program! Our reporting offering includes calculating labor costs as you create the schedule, requirements for adequate shift coverage and employee performance reporting.
Once the perfect conflict free schedule has been completed and posted online, with a single click of a button you can send out communications to your entire staff, whether there are 5 or 500 employees, as well as remind them of their upcoming shifts. If you have an employee call out of a shift, the program also allows you to simultaneously contact all employees that are not working to assist you in finding coverage immediately.
With What Time Do I Work.com online employee scheduling you can kiss late nights and weekends spent at your computer trying to create or recreate schedules goodbye, the endless scheduling calls will decrease dramatically, and wasted money on overtime hours and upset employees when they are scheduled for the wrong shift will be a thing of the past.
Join us for the finale of this series where we will review the benefits to your employees that will improve your turnover rate and help to create a happier work environment.
Why should you pick WhatTimeDoIWork.com Online Employee Scheduling Software?
10 Feb, 2014 | Tags: bar scheduling software, conflict free schedules, Employee Schedule, Employee schedule calendar, employee schedule template, Employee Schedules, Employee Scheduling, employee scheduling programs, Employee Scheduling Software, hospital scheduling software, hotel scheduling software, job schedule, Job scheduling, Medical Scheduling, Medical Scheduling Software, Online Restaurant Scheduling Software, Online Scheduling Software, restaurant schedules, retail scheduling software, Scheduling staff members, Shift Scheduling, Staff Scheduling, Staff Scheduling Software, Web Scheduling Software, What Time do I Work, Whattimedoiwork.com, Work Scheduler, Work Scheduling, Workforce Scheduling, workscheduling
The first step to success is to stop working in your business and start working on your business. You have probably spent far too many hours creating and updating your weekly schedules, and yet, do you have a full grasp on the amount of overtime wages you have needlessly paid? This is the ideal time to start looking for scheduling support. There are many different options available today and you should put some serious thought and consideration into what exactly you are looking for. In this 3 part series we will extensively review the scheduling software options available.
The simplest solution would be using an Excel spreadsheet instead of pen and paper. This will make a clean scheduling template, but it really doesn’t save you a lot of time. What you really need is a program developed by expert schedulers that has been designed to save you both time and money. While it may sound counterintuitive to pay for scheduling software to make money, the money and time you will save will far outweigh the cost of the software.
The first decision to make regards the the type of program you would like to use. Traditional software that you purchase once and is housed on a single computer, or an online software that does not require downloading, and you receive automatic updates without having to download any additional information. Not to mention that you can pay as you go, and you will have all of your information saved in the cloud so it can be accessed from anywhere, at any time, not just from your office. Online scheduling software offers the additional ability for your employees to have access to their schedules from home.
With online software your employees can enter time off requests, view the schedule, fill open shifts, and even swap shifts with other employees. You can also communicate a new schedule, an updated schedule or an open shift to your full staff (or select employees) with just one click of the button. Just think of all the extra time you will have to devote to other aspects of your business.
In our next edition, we will be examining some of the features you should be looking for in online scheduling software. If scheduling, employee requests, and time management have become a problem for you and your business, try What Time Do I Work.com online staff scheduling, and store all of your employees’ scheduling and contact information on the cloud for your access from anywhere at any time. Try it risk free for 30 days!
Increase Your Profit Series: Part 1 (By Simply Managing your Labor Costs)
05 Feb, 2014 | Tags: Bar Promotions, bar scheduling software, conflict free schedules, Employee Schedule, Employee schedule calendar, employee schedule template, Employee Schedules, Employee Scheduling, employee scheduling programs, Employees Schedules, job schedule, Menu, Online Restaurant Scheduling Software, Profit, restaurant schedules, restaurant scheduling software, Schedules
We all know that sales equal profits, but we don’t always think about how much profit we get from each sale. In the restaurant and bar industries there are 3 main costs that can have a significant impact on your profits. The most successful business operators are constantly checking their budget weekly to ensure that they are hitting their target costs to equal the highest amount of profits. These three main sections are food costs, beverage costs and labor costs.
Labor costs can be the trickiest piece of the puzzle to figure out, and unfortunately it usually works out to be about 60% of operations costs. You may think that a standard, repeating schedule each week can help you, but it can be one of the biggest mistakes. Yes, you can save time in creating and communicating your scheduling, but you could be faced with over- and under-staffing. Without adequate staff you are faced with the inability to provide consistent high level service to your customers and if you have too much staff working during a slower shift, you are losing a considerable amount of money. So how do you schedule the right number of staff for each shifts/days/weeks/months?
To accurately calculate the right number of staff on each shift is through reviewing past schedules against shift sales and then forecast your sales for the upcoming weeks/months. On average a good rule of thumb is that your labor cost should not be more than 18% – 24% of the expected sales. Accurate forecasting can take a while to master, but WhatTimeDoIWork.com offers the ability to help you.
WhatTimeDoIWork.com online employee scheduling software was developed by employee schedulers from the restaurant industry. The software saves and stores previous schedules for easy access when comparing to your sales reports and for creating upcoming schedules. A unique feature of WhatTimeDoIWork.com scheduling software is the ability to track and calculate labor costs as you create the schedule, telling you while you make the schedule what your labor costs will be. There are many other great features offered by WhatTimeDoIWork.com online scheduling software to help you save time and money. To learn more try our no obligation 30 free trial today!
