Plagued by over- and/or under- staffing issues?
20 Feb, 2014 | Tags: bar schedules, bar scheduling software, customer experience, customer service, Employee Schedule, employee turnover rate, over-staffing, restaurant schedules, Staff Scheduling, under-staffing, Workforce Scheduling
Learn how to solve this problem in under 350 words.
If your answer to this question is yes, then this article is for you. Over- and under- staffing can both significantly affect your bottom line, whether you realize it or not. If you are over-staffed, you are carrying a high labor cost for that shift, not to mention that you have staff standing around looking for something to do.
On the flip side, under-staffing may harm your customers’ experience, by inadvertently lowering the level of customer service your hardworking employees are available to provide. So, how can you solve this problem?
The answer has two parts: first you will need to pull together a report showing your sales by hour/day/week/month so you are able to determine the pattern of business you experience on a regular basis; some POS systems can pull together these reports for you. Once you have this information, you should use previous schedules to determine what shifts had an accurate staffing level. What Time Do I Work.com has built-in features that will help you make these decisions. Once you have the right number of staff on for each shift, you will see a more balanced labor cost and better customer experience.
There are 3 steps to creating an employee schedule to provide you with the best staffing levels:
- Know the productivity of your staff members – how many customers can each employee handle with a high level of customer service?
- Review your sales history to determine upcoming needs
- Create weekly schedules incorporating upcoming information (reservations, holidays, events, etc.)
Here is a short list of What Time Do I Work.com online scheduling software features that will help you with your staffing needs:
- Automatic conflict alerts as you create the schedule
- Automatic overtime alerts as you create the schedule
- Calculate your labor costs as you create the schedule
- Time-Off request populate automatically in the schedule
- Post and communicate new and/or update schedules with the click of a button.
The secret to getting new patrons is spelled “F-U-N”
03 Feb, 2014 | Tags: bar schedules, bar scheduling, bar scheduling software, Employee Schedule, Employee schedule calendar, employee schedule template, Employee Schedules, Employee Scheduling, employee scheduling programs, Employee Scheduling Software, online employee scheduling software, Online Scheduling Software, restaurant schedules, restaurant scheduling, restaurant scheduling software, Scheduling Software, Staff Scheduling, Staff Scheduling Software, workforce schedule, Workforce Scheduling
Your restaurant is unique, with a style all its own. You’ve worked hard to create an atmosphere that welcomes patrons to spend some time eating good food, relaxing at the bar with a martini or glass of wine, and enjoying the company of friends.
But you’re well aware that your restaurant is not the only game in town. You vie for patrons with many other establishments in your general area. And while you have a large number of loyal locals, you need to attract new patrons from other areas of town who want to do more than just eat and run—but to eat, drink, and hang out for the evening. This is the best way to ensure your restaurant’s long-term success.
So what do you do to attract more patrons? How about turning part of your bar area into a game area? You can place ads in the local newspapers and online, and hang a funky sign in the doorway that proclaims, “Game Room,” with a hand pointing to the new game zone. While the older crowd might have little interest in pool, younger folks will be delighted to spend their money on pool, darts, cocktails and appetizers—and you’ll be happy with your new patrons and profitable venture.
You can expand on the “fun” theme by adding activities like trivia nights, comedians, musicians and other “bar” games such as darts. Trivia nights are sweeping the nation and bringing large crowds to bars. Many patrons will remember happy days in college, when their on-site bar sponsored a weekly darts league. They’ll fondly reminisce about the Thursday nights they spent with dozens of students and friends, vying for the top spot on the leader board. Like many restaurants, pubs, and bars, your games atmosphere has the potential for huge success—not only in terms of bringing in new clientele, but also in significantly boosting bar revenue.
At the end of the day, you’ll benefit not only from excellent earnings, but also dozens of new and frequent patrons looking for good food, good drinks, and a good time. So the moral of the story is, “To get patrons to spend more time—and money—at your establishment, you don’t have to spend a lot of money—just spend it on things that spell F-U-N.”
Don’t forget that What Time Do I Work.com scheduling software can assign duties and tasks to your staff to ensure that all patrons receive excellent customer service and that you bar is adequately staffed at all times. You can try it out free for 30 days!