Restaurant Employee Scheduling Software Proves Who The Real Liar Is!

25 Jun, 2013 | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Employees are constantly challenging their managers — pushing the limits of what they can get away with. They continuously keep managers and owners on their guard for the next scam being sent their way. They can have quite a gift for exaggeration and a flair for the dramatics when going down these paths.  “Trust me!” is something I’ve heard time and time again.

After speaking with a former employee of many years ago, Tony, he mentioned one such incident that has always stuck in my mind — the day that our restaurant employee scheduling software proved he was not a liar.

restaurant employee scheduling softwareHe had a troublesome co-worker who was constantly trying to create a rift between him and his general manager in never-ending ploys to get what she wanted. Time and time again he would be put into frustrating situations when she would blatantly lie about issues that had no proof on either side. Each time these uncomfortable moments would occur, it would leave another scar on Tony’s name, ruining his reputation with his general manager and the owners as well. Even though Tony could not prove that he was telling the truth when explaining his side of the story, he also could not prove that the troublesome employee was lying either. The question would then remain with the general manager and owner as to who was the real liar and who was telling the truth.

One day his general manager approached him angrily, questioning his ability to follow the requests in their restaurant employee scheduling software, and why he had scheduled the troublesome employee for a shift that she had requested off weeks in advance of the schedule being made. Confused and bewildered, he explained that he had acknowledged all the requests that were in the scheduling software, but the general manager replied that he had looked in the system already and saw that the request was in there, but had not been acknowledged.

Of course the employee did not show up to her shift that day because of this apparent mistake, which created a chaotic day for the rest of the staff and management as they struggled to meet the demands of the business in her absense. Feeling that he had made an error, Tony humbly appologized and felt the growing distrust in his reputation. Unfortunately for the troublesome employee, though, the situation resurfaced again under different circumstances.

In the next manager meeting, the owner showed up, also angry with what had occurred. He questioned Tony’s motives behind scheduling the employee, and explained how the employee had approached him as well about the issue. Thinking quickly, he replied, “Let me take a look at this request,” and quickly ran to the office to open up the restaurant employee scheduling software.

To his surprise and relief, Tony finally got the opportunity he deserved. The employee in question had submitted her request the very morning of the shift in question. She missed the shift for her own reasons and only put the request in a day before complaining about the problem to the general manager and owner — in an attempt to absolve herself of her own guilt. Unfortunately, unbeknownst to her, there is a time stamp on each request, and the restaurant employee scheduling software recorded the exact time that the request was made, proving that she had blatently lied about the situation.

With great pride, Tony returned to the meeting and made his own request. He said, “would you all please come to the office and take a look at this request?” Apologies were made, Tonys reputation was restored and the troublesome employee was reprimanded the very next day.

Tell us your story about how’s restaurant employee scheduling software has kept things fair in your workplace.