How to face hospital staffing challenges?

30 Aug, 2016 | Tags: , ,

Hospitals are a busy place — they are also the place where every single task is important and urgent. And hence, scheduling of manual labor becomes extremely important. There are so many challenges that hospital administrators face when it comes to hospital staffing.

Every patient needs to be constantly looked after. There should always be doctors present within the hospital premises to take care of an emergency or a new patient. Every team should be equally balanced and have equal number of people. Also, there should not be too many open shifts. This will ensure that the hospital staff is not overburdened with work each day. Open shifts do not only drain the hospital staff of its energy, they also lead to increased labor costs. There are many such tasks around scheduling the onus of which fall upon hospital administrators and staff persons. The hospital can run into great trouble if the staff scheduling is not properly done.

While most hospitals employ the services of expert administrators to do scheduling, sometimes even the experts fail. It is difficult to manage a system as big and as unpredictable as hospitals. There are certain strategies that hospital administrators can employ to reduce hospital staffing challenges. Here are a few of them:

1. Centralize the resource management system: In most of the hospitals, each unit has a separate scheduling manager. While this is a good idea as far as team or unit communication is concerned, it can also lead to scheduling issues. If staffing managers of different unit work together, staff paucity can be taken care of by moving staffs across teams. One of the best ways to manage resources in a hospital is to create a centralized system where people become a part of a single large team instead of small segregated teams. The impact of this should also be noted and analysed from time to time so that an efficient system can be put into place.

2. Induce self – scheduling:   Self-scheduling is a good idea if you do not suffer from paucity of hospital staff in general. Self-scheduling also creates an environment of co-ordination and personal management. It empowers hospital staff and allows them to work according to their own comfort. This is especially good if your hospital staff is made mostly of nurses and attendants who are parents to young kids and who need to devote time to their family on a daily basis. However, self-scheduling system will not work well if the hospital staff is not wholly committed to their job.

3. Do predictive analysis:   Most businesses employ this technique to get an idea of future staff demand. Based on data analysis, business intelligence and predictive modelling, resource managers can plan well in advance. Though predictive analysis will not give exact numbers, it will still gave a fair idea of the number of staff members that will be needed in the months to come. If the charts show rigorous demands, administrators can actually begin to train the hospital staff in advance. Management based on predictive analysis is known to have reduced costs and created very effective systems. If you are managing a hospital with a big work force, you can benefit greatly from predictive analysis.

4. Get rid of recurring open shifts: Open shifts can create an imbalance in the scheduling chart. An open shift means that someone from the staff who already has a full-time duty will have to cover up for the absence of another person or a last-minute opening. Recurring open shifts can make the hospital staff feel exhausted. They can also lead to job satisfaction. Hence, open shifts should be taken care of. One of the best ways to reduce open shifts and minimize staff dissatisfaction is to induce incentives. Hospitals should introduce a rule under which every person doing an open shift should be given an incentive.

Taking care of hospital staffing challenges will not only reduce the total cost, it will also create a better working environment for the hospital staff. Not just that, it will lead to an efficient system in which every patient is taken care of properly. An inefficient management system can cause chaos and negligence, and there is no place for either of the two in a hospital.

How Hotel Managers Can Save Time with Online Scheduling Software

11 Apr, 2016 | Tags: , , , ,

As a hotel manager, one of the challenging aspects of your job description is ensuring that all employees work when they’re supposed to. Given the many employees and departments hotel managers have to deal with, there’s no guarantee that every day will run smoothly. In fact, you can probably assume that it won’t!

Employees might not report to work for a variety of reasons and finding someone to cover their shifts can be tough work. Some workers might work overtime and want compensation for the extra hours. Keeping track of the daily employee schedules usually means working long hours, constantly updating records and keeping in contact with departmental supervisors.

But why not automate the processes? Online scheduling software makes it easy to handle employee schedules without going through the daily strains mentioned above. Most hotel managers are adopting this software as a way of managing and saving their time. Some of the ways scheduling software will help you save time include the following.

Accessible anywhere with an internet connection

It’s not uncommon to hear a hotel manager having to abruptly report to work in order to sort out some scheduling issue. Maybe an employee didn’t report to work and the manager is expected to find someone to cover the shift. In such instances, the scheduling system is only available within the hotel offices. Time is wasted traveling to work, sorting through the schedule and contacting possible replacements. With an online based scheduling software, all the hotel manager needs to do is log into their account, filter out employees who are free and contact them. This can be done from anywhere with an internet connection.

Employee input

One of the challenging aspects of creating a daily, weekly or even monthly employee work schedule is determining which hours to assign a particular employee. The process involves a lot of consultations with individual employees. It can also lead to bad relations when some employees are assigned work shifts during hours they don’t like. At the end of the day, employee productivity suffers and this reflects on the hotel’s performance. Hotel staff usually feel comfortable when they have a say about the work and leave hours assigned to them. They will also be more willing to cover for a colleague if they find that the time allocation favors their schedule. Working this out manually can be a headache on the managers part.

However, by using online scheduling software, employees are able to select the work hours they find most suitable for their daily routine. In addition, the software handles issues such as duplicate entries ensuring that each employee works the desired amount of hours every month to get paid. Since the system is web based, each employee can select his or her work and rest hours remotely without having to present themselves at the hotel. For the manager, this means less time spent contacting, consulting and updating the hotel employee work schedule.

Wage calculations

This is another challenging aspect of hotel management. As a manager, you might be handling tens or even hundreds of employees at once. The work schedule is such that you have to account for regular work hours, overtime and even paid leave during each payment cycle. This might require keeping track of every individual employee on a daily basis. That’s a lot of extra hours spent on sorting out the daily wages due to tens of hundreds of employees. Such time can be spent working on other things that relate to the hotel managers job description. An online based scheduling system makes it easy to calculate wages due to each employee. It allows you to easily view the number of hours each employee as worked throughout the month and calculate his or her salary.

Easy to contact employees

Trying to find every employee’s contact information and calling them individually can take up a lot of time. An online based scheduling system makes the process easier and time efficient. Since each employee can insert his or her contact information within the assigned section within the software, this makes it easy for the manager to find such information with a few clicks. In addition, the software allows hotel managers to send a single message to multiple employees at once saving time.

Working as a hotel manager means that most of your time is spent keeping track of employee work schedules and ensuring that each day progresses just fine. You can easily cut down of this time by adopting online scheduling software. The software does most of the heavy lifting allowing you to get more time to attend to other activities that come with the hotel manager’s job description.

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Online Tools to Improve Hotel Management

11 Apr, 2016 | Tags: , , ,

Time is a valuable commodity in today’s fast-paced world. Unfortunately, the tasks that fill up the day of a hotel manager or employee are time-consuming with little room for any additional activities. When feeling overwhelmed, it’s important to remember the virtual tools designed to make these jobs simpler than ever.

With these simple, but effective tools, hotels can be more effective at their daily operations. These tips provide effective ways to manage time and tasks efficiently.

1. Online Reputation Management Systems

Each hotel’s reputation has a significant effect on their reservations. Additionally, one of the primary ways that hotels develop a reputation is through online reviews. Many managers are tasked with protecting the hotel’s online reputation, a job that may seem overwhelming. However, there are several excellent tools that make it easy to monitor an online presence. Google Alerts, for example, is a free tool that can be used to track where the hotel is mentioned across the internet. Social Mention and Who’s Talking are also effective tools to manage online reputations and track what people are saying. Take advantage of these tools to streamline part of the day.

2. Quality Management Systems

From booking to sales, a hospitality property management software system is the key to avoiding problems on a daily basis. There are hundreds of systems available today so look through each one available to find the best option for the property. Examples of what these systems do include managing reservations, tracking costs, and training employees. Larger hotels may need an all-inclusive suite that covers all areas of hospitality whereas small hotels can get by with smaller systems. However, be sure to find a system that covers all areas needed for effective daily operations. This system takes some time to set up and learn. However, it can save hours of time and help increase staff efficiency and productivity as well, helping managers to keep costs low.

3. Hotel Scheduling Software

Trying to schedule employees is a challenge, but today’s managers can streamline the process with hotel scheduling software readily available. This software can be used to track number of employees needed and how to schedule employees for the maximum productivity. It can be used to plan for vacation coverage as well and takes much of the guesswork out of scheduling. These software programs are used by managers in almost every area and with good reason. For hotels that have even small hotel staffing needs, these programs reduce employee mistakes and increase productivity significantly. Even the most organized of managers is going to make some mistakes which can be harmful for the hotel and its reputation. Keep the process simple by investing in this scheduling software. They’re an inexpensive way to run daily operations and employees.

4. Online Inventory Systems

Hotels go through a huge amount of inventory each year. From the complementary soaps to the towels that guests keep taking, it’s not always easy to know when to reorder products. While each hotel uses a different system of ordering, hotel inventory systems are a good way to track and re-order products as needed. Use a complete hotel inventory system to simplify the complexities of hotel room stocking. Even regular employees can be involved in the process by inputting how much stock they use each day to make the process as easy as possible. Having a virtual inventory system also takes the guesswork out of the process and some even automatically place orders as needed. While this system provides benefits for almost every hotel, it is an essential part of larger hotels.

5. Clocking In/Out Programs

This is a small aspect of productivity, but can make a difference in most hotels, especially larger ones. Many managers are frustrated with having to deal with employee clocking in and out. One of the best ways to monitor which employees clock in and out on time is to have a time clock which collects the data and sends it to an online system where it can be tracked. This allows management to see which employees constantly show up late or leave early. While simple, it can help to catch smaller problems in the hotel system.
These tools offer significant methods to prevent error and increase productivity. Consider adding these tools to the hotel system to improve workflow on a daily basis.

Also, consider implementing a hotel staff scheduling software right away with WhatTimeDoIWork.com. You can start your free 30-day trial now.

5 Tips to Convert a First Time Customer into a Lifetime Customer

17 Nov, 2015 | Tags: , , , , ,

Congratulations!  You have sold your product (or service) to a new customer.  It’s a great feeling!  Then you say something like “Thank you, let me know if there is anything else I can help you with in the future.”  Basically, right there, without realizing it, you killed it, and not in a good way.  You see, the translation to what you just said is really, “I got my sale, I’m done at my end, and if you want anything else then you’ll have to contact me.  I’m not going to put any additional effort into you because I came for the sale and I already got it.”  That may not be your intention, but that’s how it may have come across. 

In reality, it doesn’t even matter if you got the sale just now.  You might be scratching your head over this statement, but it’s true.  If you are sincere in wanting a forever customer then you need to build a relationship.  That’s the key.  Most times they can get the product or service from someone else so why should they do business with you?

Build a Relationship.

  A potential customer wants to see that you are interested in them, not as a paycheck, but as someone who wishes to serve them, to help, direct, educate, to build a customer for life.  They want to know that you’re in their corner.  If you are sincere is wanting to be in their corner than that brings us to the next step, listening.

Ask Open-Ended Questions and Listen to the Answers.

Find out about them.  The more information they share, the more you can see how your product or service can help them now or in the future.  Note:  Keep a journal and jot down info on them so you can bring it up in the future.  And remember, you might be doing something totally different in the future, and they may too.  So, I hope you see that a relationship is more important than one sale.  If it is, then that brings us to the next step, finding out how they want you to connect.

Communication.

How does your potential customer like to be addressed?  How do they like to share communication?  By phone? Email? Text?  There’s nothing more irritating to a potential customer than communicating to someone that you don’t want to communicate via phone and would prefer email and they keep calling you, over and over again.  Is this person really connected to their potential customer’s needs?  Absolutely not.

Your New Product or Service to Their Needs

. Always inform your customer if there is something new or something on sale that you feel would be of interest to them.  Let them hear your enthusiasm, and explain to her/him that you wanted to share this new product/service because “you remembered how fill in the blank was so important to them.  Take the time to explain how it may meet their needs.  As you grow this relationship, remember to note how their needs have changed; don’t be afraid to ask them why they’ve changed.  Did they get married?  Start a new business venture?  Downsize or have kids?

New Life Event?  Special Occasion?

Remember special occasions and send a card, call or in some cases, send a little gift.  Maybe they just had a child, or it’s their company’s anniversary or they just returned from a fabulous vacation.  Reaching out to them reminds them of your sincerity to be there for them when needed.  My husband and I have a realtor friend and he sends a calendar with his name and phone number on it to us at the end of each year.  He calls us twice a year just to check in, remind us that he’s there for us and asks if we have any questions about the market.  I say realtor “friend” even though he’s not a social friend.  We view him as such though because he builds relationships and we know whether we buy or sell a house soon, he is there to help us with any questions.  He’s a great example of creating a customer for life.  Without a doubt, we will be calling him if and when we decide to sell and would feel very comfortable recommending him to our friends and associates.

Where ever you or your customer may go in life, there’s always an opportunity to take them with you. 

  By Karen Orem

Head Start: Secure Ways to Get Funding for Your Startup

27 Oct, 2015 | Tags: , , ,

While many people may have an idea for how to start their own business, getting the necessary funding may be difficult at best. What many people fail to realize is the many different ways there are to secure funding for a startup business. If you meet certain criteria, you can make the process a little easier and get funded more quickly.

Crowdfunding

A way to reach a variety of people online, crowdfunding has become a popular option for funding a business idea. By using such websites as Kickstarter, people can read about your business idea and donate money to it simply because they like what they see. Many businesses have been able to raise thousands of dollars with this method, so it’s an option that’s definitely worth exploring.

Small Business Grants


New business owners might overlook the numerous grants available to help get the money needed to make their dreams become reality. Businesses that focus on technology, medicine, education, and social services tend to have the most grants available to them, and there are more than 1,000 different grants available from the federal government alone. Online directories are available for searching grant possibilities, making this option well worth the effort.

Bank Loans

An option for those who have excellent credit or enough collateral to put up that will lessen the risk of the bank, loans can be a way to get the necessary financing to start a business. For those who own their homes, a home loan can be a way to raise high amounts of money quickly and easily. Talk to a mortgage agent in Houston at Sente Mortgage about how you might refinance or what you might need to do to qualify for a home loan.

Angel Investors

Becoming a more popular option for future business owners, angel investors are almost always available in metropolitan areas. Most of these individuals are willing to invest up to one million dollars in a business in exchange for a percentage of the profits. So if you have big plans for your business, these investors can make them happen. Make sure you have a strong pitch to sell your point to them.

Family and Friends

An often overlooked source of business financing, family and friends can be a primary source of funding for any startup businesses. Because they want to see the business be a huge success, they are often willing to offer substantial amounts of money and be flexible when it comes to repayment terms.

By exploring these options, people who have dreams of starting their own business can find themselves with many financing options. While it can be difficult to get a business started, taking advantage of these options can go far toward seeing your dreams become reality.