How to increase Employee Productivity in the Service Industry: Leave the Past Behind and Move into the Future!

21 Feb, 2014 | Tags: , , , , , , , , , , , , , , , , , ,

In almost every industry, except for the service industries, when it comes down to efficiency companies are looking to produce more products/solutions in less time with fewer employees and in turn increase profits. In the service industries this is unrealistic and will ultimately provide a lower level of service and affect the customer experience. For those of us in the service industries, the real productivity challenge is to provide quality with quantity. If you can maximize efficiency of your staff to help the highest number of customers without sacrificing customer satisfaction you will be successful.

There are many steps you can take as an owner or manager to help improve the efficiency of your employees and there are a number of factors to consider, such as:

  • Training of employees and setting them up for success (including policies and procedures)
  • Modernization of technology (electronic medical records programs, hotel registration systems, restaurant and bar POS systems, kitchen order printers, scheduling software, etc.)
  • Monitoring employee performance and skills to accurately schedule your employees to the positions

There are also little improvements to the work environment that can easily make staff more efficient with very little additional effort from your employees. First look at your floor plan, are employees taking too many steps to accomplish their tasks? In a bar or restaurant you want to look at the layout of the back of the bar- each bartender should be able to reach everything they need to help your customers from their service station. If you cut down the amount of walking your bartenders must take, you can easily increase the number of customers they can serve. You can easily set up stations that will handle orders on the floor and leave the bartenders better able to assist customers at the bar.

An important piece to the puzzle starts with prep before work beginnings. Before customers start coming through your door or at the start of every shift stations should be checked to ensure they are fully stocked and prepared with the tools they need to complete their jobs. With What Time Do I scheduling software you can assign these tasks to individual employees during their shifts. In fact, you can schedule your employees to different stations/jobs throughout their shift through the program.

What Time Do I online scheduling software goes beyond straight scheduling and includes many feature to help you improve the performance of your business/employees and increase profits. With schedules created and posted on the cloud, employees are able to view the current schedules, swap shifts with employees and enter their time off request right through the program. With this comes the elimination of all the daily calls from employees with questions and requests about scheduling, giving you and your staff more time to devote to the customers.

There are numerous other benefits from What Time Do I and we are so confident that you will love our software; we are offering you a 30 day free trial. After you sign up there is a help wizard that will help you get running as easily as possible. Try us out today.