The Top 3 traits of the Most Successful Bar and Restaurant Managers!
26 Mar, 2014 | Tags: bar scheduling software, Employee Schedule, Employee Scheduling, employee traits, online employee scheduling software, restaurant scheduling, restaurant scheduling software, Staff Scheduling, Staff Scheduling Software, successful managers, Workforce Scheduling
Managers of bars and restaurants have a long laundry list of responsibilities that are integral to the success of their business; the most successful managers excel these 3 areas:
- Relationship with coworkers
- Customer service
- Attention to detail
In this blog article we will review what makes a successful manager.
Your customers’ first impression of your business is when they first step foot into your business. However it is the full experience including the food, service and atmosphere that remains with the customer long after they leave. Managers play a very important role in providing your customers with the best experience.
Relationship with employees:
- Treat employees with respect and remember to give good feedback – without a dedicated and supporting staff, your manager and business cannot be successful
- Give staff clear instructions – managers maintain the consistency in customer experience and clearly instruct employees about processes and policies. If there are changes that your staff is not aware of, customers can get a bad impression of your business
- Maintain a high quality staff – managers must support and praise the hardest workers, while weeding out the employees that aren’t performing (most importantly a manager should never discipline an employee in front of customers)
- Be a leader and set an example – managers must follow the same set of rules and policies as your entire staff without exceptions
Relationship with customers:
- Meet and greet – businesses can only improve if they solicit customer feedback and respond immediately to all feedback to ensure that customers feel as though their feedback is valuable
- Respect that each customer will have their own opinions – while it might not be true that the customers are always right, managers should look to resolve any situations without argument or insinuating that the customer might be wrong
- Ensure that all customers leave happy – word of mouth marketing is very powerful, especially when the feedback isn’t too great, managers must remember this and strive to ensure that no customers leave unhappy
Attention to Business:
- Attention to detail in all aspects of the business – managers must have an understanding of what is going on in the back and front of house, to set expectations and handle any potential problems before they become a problem
- Do not ignore problems – managers should know inventory levels as well as any issues with equipment to ensure that speedy repairs to help provide each customer with the same high level service
- Efficiently manage day to day tasks – managers are responsible for all scheduling of their staff, and the pros use online employee scheduling software like What Time Do I Work.com, that records time-off requests and provides automatic alerts for scheduling conflicts and overtime hours to help manage labor costs.
Try What Time Do I Work.com today and get your first 30 days free with our no obligation free trial (you don’t even have to enter a credit card to start scheduling).