Plagued by over- and/or under- staffing issues?
20 Feb, 2014 | Tags: bar schedules, bar scheduling software, customer experience, customer service, Employee Schedule, employee turnover rate, over-staffing, restaurant schedules, Staff Scheduling, under-staffing, Workforce Scheduling
Learn how to solve this problem in under 350 words.
If your answer to this question is yes, then this article is for you. Over- and under- staffing can both significantly affect your bottom line, whether you realize it or not. If you are over-staffed, you are carrying a high labor cost for that shift, not to mention that you have staff standing around looking for something to do.
On the flip side, under-staffing may harm your customers’ experience, by inadvertently lowering the level of customer service your hardworking employees are available to provide. So, how can you solve this problem?
The answer has two parts: first you will need to pull together a report showing your sales by hour/day/week/month so you are able to determine the pattern of business you experience on a regular basis; some POS systems can pull together these reports for you. Once you have this information, you should use previous schedules to determine what shifts had an accurate staffing level. What Time Do I Work.com has built-in features that will help you make these decisions. Once you have the right number of staff on for each shift, you will see a more balanced labor cost and better customer experience.
There are 3 steps to creating an employee schedule to provide you with the best staffing levels:
- Know the productivity of your staff members – how many customers can each employee handle with a high level of customer service?
- Review your sales history to determine upcoming needs
- Create weekly schedules incorporating upcoming information (reservations, holidays, events, etc.)
Here is a short list of What Time Do I Work.com online scheduling software features that will help you with your staffing needs:
- Automatic conflict alerts as you create the schedule
- Automatic overtime alerts as you create the schedule
- Calculate your labor costs as you create the schedule
- Time-Off request populate automatically in the schedule
- Post and communicate new and/or update schedules with the click of a button.